FAQ

1. Where is the honey from?

Our most popular creamed honey that are blended with different herbs are all New York State honey

We are a New York City based company and most of our honey is from the United States with the exception of French Lavender Honey, Italian Truffle Honey, and some rare Brazilian Honey.  We continue to seek unique honey from different regions. The origin of our honey is clearly specified for each variety. 

2. Should I refrigerate honey?

Honey does not need to be refrigerated.  It will only accelerate the crystallization process which will thicken the honey.  Creamed honey may be refrigerated for this reason but not necessary.

3. How long does honey last?

Honey will never expire as long as the lid is tightly closed.  Moisture will cause honey to ferment.

4. Can I feed honey to my children?

Yes, but not to infants under 1 as they haven't developed the enzymes to process honey and may cause botulism.

5. Why does my jar look half full or have an air bubble in it?

In the cold weather months our creamed* honey and other honey may become solidified ("crystallized") during shipping while the jar is left on its side. It may deceptively look as if some honey is missing from the jar. Please be assured all jars are weighed precisely to the amount stated on the label (honey is sold by weight not fluid ounces.) 

You can leave the jar upright in a warm part of your home to soften or place it in a pot of hot (but not boiling) water.  Please remember you are purchasing raw, unfiltered, and unheated honey and "crystallization" during cold weather is a natural process of honey.

*all creamed honey are meant to become thick or solid so it's spreadable with a butter knife.

6. Is there added sugar in your honey?

Absolutely Not!  All pure, raw honey has a sugar content (17 grams per tablespoon) but this a naturally occurred unrefined combination of fructose and sucrose from the nectar of the plants the bees are pollinating. The bees then turn the sweet nectar into honey, a viscous food by enzymatic activity and water evaporation.

7. What are the nutrition facts of honey?

Recommended 1 Tablespoon 
Calories: 60
Carbs/Sugar: 17g (Naturally occurred sugar, NO ADDED SUGAR)
Fat: 0g 
Protein: 0g
Cholesterol: 0g
Sodium: 0g

8. How long will it take to receive my order?

Most orders ship within 48 hrs. from New York City. Orders placed on Friday will go out by Tuesday.  No order will go out over the weekend nor on a holiday.

Single jars will be shipped via First Class mail which takes about 3-5 business days depending on your zone.  More than one jar will be shipped via Priority Mail or UPS Ground which generally takes about 2 to 3 business days depending on your zone.  

If you have chosen faster Priority Mail or Express shipments they will ship via their respected methods. 

All orders to PO Boxes or their equivalent will ship via USPS regardless of the method selected.

Due to COVID-19 and extreme weather conditions in some parts of the U.S. we are experiencing longer than expected delivery times. 

Please contact us for overseas orders to provide you with a quote.

9. How do I track my order?

When your order ships you will receive an email with easy tracking details. 

10. Can I change the items in my order or the shipping address?

Once an order is placed we can make edits as long as it hasn't been shipped. Please contact info@honeygramz.com or call 1-646-866-6969 as soon as possible if you need to make any changes.

Make sure your address is correct by reviewing the order confirmation that is sent to you.

Please be sure to include apt # where applicable.  This is the most popular reason for a returned package.

We are not responsible for incorrect addresses on the order form.  If an order is returned to us due to a wrong address, we will need to charge additional shipping to resend to the correct address.  

11. Why Does My Order Require A Signature?

Due to the high value of orders over $150, they may require a signature to ensure your package is delivered properly. 

12. My Order Says It Was Delivered But I've Not Received Anything.

USPS sometimes mark something as delivered before it was actually dropped off.  If this is the case give it 2 more business days.  If you've not received it by then please call us or email us at info@honeygramz.com or 1-646-866-6969.

13. Shipping Rate

 

Economy $0.00–$15.00 5 to 8 business days $4.99
Standard $15.01-$74.99 3 to 4 business days $9.99
Standard $75 and up 3 to 4 business days FREE